The NetDivorce refund policy is based upon a
service failure by NetDivorce. A service failure by NetDivorce is defined as one
or more of our prepared forms being rejected for filing by the court twice in
succession for the same defect. That defect must be the fault of NetDivorce. Any
document rejection by the court because of (or partially because of) your
content or your request(s) on any document is not the fault of NetDivorce. If
any document rejection occurs due to the fault of NetDivorce, NetDivorce
reserves the right to attempt to correct the error once. NetDivorce also
reserves the right to request documentray proof (which is ALWAYS provided by the
court) of the reasons for the rejection.
You must request a refund within 30
days of the second rejection. The refunded amount will be of unused fees. As
there are three batches of documents in most cases, subject to the first $50 of
our fee not being refundable (see below), generally, most refunded amounts would
be either $43 or $79.
Please understand that your change of mind or your
spouse's change of mind is not a service failure by NetDivorce. Please do not
hire NetDivorce unless you are certain that you want to be the Petitioner and
that both you and your spouse are ready to proceed with an uncontested divorce.
NetDivorce incurs costs to earn your business and incurs costs and provides
valuable benefits after you have hired us but before you have downloaded any
prepared forms. To protect NetDivorce against losses that are not attributable
to any fault of NetDivorce, the first $50 of our fee is specifically
non-refundable once you have accessed your NetDivorce account.
Please be aware
that NetDivorce's refund policy is entirely consistent with our major
competitors' refund policies and the ethical refund policies of the ABA's Rules
of Professional Conduct